0203 507 0033
0833 757 0134ChannelPorts - NCTS5
ChannelPorts faced a pivotal transformation with the implementation of the New Computerised Transit System (NCTS5), initiated by HMRC to modernise customs processes.
About ChannelPorts - NCTS5
- Sector: Transport & Logistics
- Size: 200-500
Since 1974, ChannelPorts has been the backbone of customs clearance at the Port of Dover, providing around-the-clock customs clearance support to traders moving goods through the Port of Dover.
Their essential services ensure smooth and efficient import and export of goods to and from Britain. With resilience and unrivalled expertise, ChannelPorts assists drivers worldwide in navigating the UK customs process, establishing themselves as the market leader and the UK's premier neutral customs clearance agent.
Geeks Ltd augmented our in-house capabilities with expert frontend design resources. A strategic, organized workflow and a regular cadence of reviews enabled a timely delivery and flawless end product. The team offers a valuable balance of reliable communication and technical acumen.Read the story
Paul Wells
Managing Director
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The challenge
ChannelPorts faced a pivotal transformation with the implementation of the New Computerised Transit System (NCTS5), initiated by HMRC to modernise customs processes.
This upgrade presented ChannelPorts with an opportunity to revolutionise their operational efficiency, elevate compliance standards, and enhance customer experiences through advanced technological integration.
The solution
Responding to HMRC's directive, ChannelPorts partnered with Geeks to seamlessly transition from NCTS4 to NCTS5 ahead of the HMRC set deadline.
Through proactive collaboration, they deployed NCTS5-compatible systems, aligning procedures with updated EU and international trade regulations.
This strategic partnership ensured minimal disruption and maximised operational efficiency. This partnership focused on deploying NCTS5-compatible systems ahead of schedule, ensuring readiness for the mandated switch-over date.
ChannelPorts and Geeks reviewed and updated procedures to align with updated EU and international trade regulations enforced by NCTS5, establishing clear protocols for documentation, reporting, and compliance checks.
ChannelPorts and Geeks optimised workflows by redesigning processes and implementing automated solutions, thereby streamlining customs operations and reducing processing times.
By preparing and deploying the new workflow in advance, ChannelPorts and Geeks ensured minimal disruption during the transition period. This strategic approach not only ensured compliance with regulatory requirements but also bolstered operational efficiency and service reliability in the dynamic landscape of international customs clearance services.
The impact
ChannelPorts has firmly positioned itself as a leader in customs clearance by directly integrating with HMRC and proactively adopting NCTS5, ensuring over 90% compliance with updated EU and international trade regulations.
This strong adherence has reduced error rates in customs declarations by 15%, leading to smoother transactions, fewer delays, and enhanced operational reliability. The efficiency gains, including a 30% reduction in processing times, have enabled ChannelPorts to handle increased transaction volumes while maintaining exceptional service quality and reducing costs.
Used services
Bespoke Software Development
Develop custom solutions that grow with your business and adapt to changing requirements
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Wireframing/UX Design
Transform your digital presence with Interactive Wireframing and expert UX Design
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